Frequently Asked Questions

Is the hostel in the city centre?
Yes, the hostel is situated right in the city centre a close walk to all shopping areas as well as the liveliest nightlife areas.

Is breakfast included in the price?
A light breakfast is included in the price and is served between 07.30hrs and 10.00hrs daily. Alternatively, guests can avail of our self-catering kitchen which is open daily.

Is linen included?
Yes, all bed linen is included. Guests are advised to bring their own towels but we do have towels to rent for a nominal fee if you forget to bring one.

What safekeeping facilities are provided?
We provide safekeeping for small items at reception and recommend that guests avail of this facility as the hostel cannot accept responsibility for any items lost or stolen.

Are left-luggage facilities provided?
Yes, we provide a secure baggage room by our reception that is accessible all day.

What are the check in and check out times?
Guest can check in at any time after 14.00hrs and they must check out before 11.00hrs.

Does the hostel have a curfew?
No, there is no curfew at The Hatters. Reception is staffed 24 hours a day.

Is there a lock out?
No, once checked in guests have access to their room 24 hours a day.

Are any bedrooms ensuite?
No, all of our rooms are standard with toilets and showers on each floor.

What methods of payment are accepted?
We accept cash, credit cards (Mastercard and Visa) and travellers cheques only. When making a reservation either a deposit or credit card number is required to guarantee the reservation.

What is your cancellation policy?
For individual reservations the cancellation policy is 24 hours. For groups, we require the first nights accommodation prepaid as deposit. This is non-refundable. Any group cancellations must be made in writing 14 days before the arrival date of the group

Do I have to be a member?
There is no membership fee involved as we are an independently owned hostel. To stay at The Hatters all you require is current photo identification.

Is breakfast included in the price?
We provide tea/coffee and toast all day long for all of our guests for free – kind of an all day mini breakfast. Guests can also avail of our self catering kitchen to cook for themselves.

What is your cancellation policy?
For individual reservations the cancellation policy is 24 hours. For groups we require the first nights accommodation paid as deposit. Any group cancellations must be made in writing (email or post) 14 days prior to the booked arrival date. Cancellations made after this date will forfeit 100% of the deposit.